Amaryllis Trevithick trading as Lily Earle Coaching
Effective Date: 23rd November 2025

1. About These Terms

These Terms & Conditions govern all purchases made through www.lilyearle.com (“the Website”) and all services, products, workshops, coaching sessions, group programs, digital downloads, and related content provided by Amaryllis Trevithick trading as Lily Earle Coaching (“the Coach”, “we”, “us”, “our”).

By purchasing or using any of our services, you agree to be legally bound by these Terms.

Business Details:
Legal Name: Amaryllis Trevithick trading as Lily Earle Coaching
Business Structure: Sole Trader 
Contact Email: [email protected]

These Terms are governed by the laws of England & Wales.

2. Eligibility

All services, programs, and digital products are available to individuals aged 18 and over.

By purchasing from us, you confirm that you are legally able to enter into these Terms.

3. Nature of Services

We provide:

- 1:1 coaching services
- Group programs
- Live workshops & webinar replays
- Digital products, courses, guided audios, workbooks
- Educational content on chronic pain, mindset, neuroplasticity, nervous system regulation, and wellbeing

Important:

We are not medical professionals. Our services do not diagnose, treat, prevent, or cure any medical condition. All content is for educational and informational purposes only.

4. Medical Disclaimer

You acknowledge and agree that:

- Coaching is not therapy, counselling, or medical treatment
- We do not offer medical advice, diagnosis, or treatment
- Nothing in our content is a substitute for professional medical care
- You must seek appropriate medical or therapeutic support when needed
- You remain responsible for your own physical and mental wellbeing
- You must not disregard medical advice because of our content
- You understand and agree that any decisions or actions you take as a result of our coaching or content are entirely your responsibility.

5. Coaching Disclaimer

We do not guarantee:

- Specific outcomes

- Improvements in symptoms

- Pain reduction

- Emotional or physical results

All outcomes depend on a variety of factors, including but not limited to, personal effort, circumstances, and external factors.

6. Intellectual Property

All content, including:

- Workbooks
- Guides
- Courses
- Audio files
- Video content
- Written material
- Frameworks
- Workshop recordings
- Coaching tools and methods

…is copyrighted and the exclusive property of Lily Earle Coaching.

You agree not to copy, share, reproduce, redistribute, teach, or modify any materials without written permission. All rights reserved.

7. Payments

We accept payment via:

- Credit or Dedit Card

- Apple Pay

- Google Pay
- Stripe

- Paypal
- Bank transfer (on request)

Full payment is required at checkout unless otherwise stated.

8. Refunds & Cancellations

8.1 Digital Products (Courses, Guided Audios, Workbooks, Downloads)

No refunds are provided once access has been granted.
This complies with the Consumer Contracts Regulations for digital goods.

8.2 Workshops & Webinar Replays

No refunds are provided once access to the live session, replay or materials is granted.

8.3 Group Programs

You have a 14-day cooling off period from the date of purchase.

However, if the program begins within 14 days and you access any materials, downloads, or group area, you lose the right to cancel, and no refund will be issued.

After the program starts, no refunds are available.

8.4 1:1 Coaching Packages

You have a 14-day cooling-off period from the date of purchase. During this time refunds are available on unused sessions only.

After 14 days, no refunds will be granted unless no sessions have been used

Unused sessions expire 4 months after the first session, unless otherwise stated in the coaching agreement.

48 hours’ written notice is required to reschedule

Sessions cancelled within 48 hours are forfeited

If the Coach needs to reschedule, reasonable efforts will be made to offer an alternative.

8.5 Order Bumps & Upsells

Refunds follow the rules of the product type purchased (digital, replay, program, or coaching).

9. Delivery of Digital Products

Access to digital products is delivered via email or direct download.

You are responsible for ensuring your email address is correct at checkout.

10. Behaviour in Group Spaces

To maintain a safe environment:

- You must not harass, abuse, or intimidate others

- Share confidential content from the group

- Give medical advice to other participants

We may remove participants who violate these terms without refund.

11. Limitation of Liability

To the fullest extent permitted by UK law:

- We are not liable for any physical, mental, or emotional harm resulting from the use of our content

- We are not liable for financial loss, business loss, or indirect damages

- Our total liability is limited to the amount paid for the product or service

- Nothing excludes liability where such exclusion is prohibited by law.

12. Governing Law

All purchases and disputes are governed by the laws of England & Wales, and the courts of England have exclusive jurisdiction.

13. Contact

For questions, email: [email protected]